Question 1

What is SuperPrep?

Accepted Answer

SuperPrep is an all-in-one education platform that connects students with verified expert tutors, provides premium exam question banks for WAEC, JAMB, NECO, IELTS, SAT, GRE and more, and gives parents real-time insights into their child's academic progress.

Question 2

Who is SuperPrep for?

Accepted Answer

SuperPrep is built for three groups — students preparing for local and international exams, parents who want to stay involved in their child's education, and expert tutors looking to teach students worldwide. We particularly serve Nigerian and African students, including those in the diaspora in the UK, US, Canada, Germany, and Australia.

Question 3

Is SuperPrep available outside Nigeria?

Accepted Answer

Yes. SuperPrep is built with diaspora families in mind. We serve students and families in the UK, US, Canada, Germany, Australia, and beyond. Our pricing is currency-aware and our tutors work across time zones.

Question 4

Is SuperPrep free?

Accepted Answer

SuperPrep has a free plan that gives you access to core features. Premium plans unlock the full question bank, unlimited tutoring sessions, group classes, and advanced parent insights. See our pricing page for full details.

Question 5

What devices can I use SuperPrep on?

Accepted Answer

SuperPrep is available on iOS (App Store), Android (Google Play), and on the web at superprep.pro. Your progress syncs across all devices automatically.

Question 6

Which exams does SuperPrep cover?

Accepted Answer

We currently cover WAEC (SSCE & GCE), JAMB (UTME), NECO, NABTEB, IELTS, SAT, GRE, and GMAT. We're adding more exams regularly — register and we'll notify you when yours is added.

Question 7

How many practice questions are available?

Accepted Answer

We have thousands of verified past questions across all supported exams, organised by subject, topic, year, and difficulty level. Premium subscribers get full access to the entire question bank.

Question 8

Are the questions verified and accurate?

Accepted Answer

Yes. Every question on SuperPrep is reviewed and verified by subject matter experts before it goes live. Questions are sourced from real past papers and include detailed explanations for every answer.

Question 9

How do I find a tutor?

Accepted Answer

Go to the Tutors section, filter by subject and exam type, and browse verified tutor profiles. You can read reviews, check availability, and book a session directly from the app.

Question 10

Can I try a sample quiz without registering?

Accepted Answer

Yes. Visit any exam page (e.g. superprep.pro/exams/jamb) to try 5 free sample questions with no account needed. Register for full access to the complete question bank.

Question 11

How do I track my progress?

Accepted Answer

Your dashboard shows your score history, topics completed, areas needing improvement, and personalised study recommendations — all updated in real time as you practise.

Question 12

How does the parent dashboard work?

Accepted Answer

After creating a family account, you get a dedicated parent dashboard showing your child's study activity, session history, tutor notes, performance scores, and personalised recommendations — all in one place.

Question 13

Can I monitor more than one child?

Accepted Answer

Yes. You can add multiple children to your family account and switch between their dashboards. Our Family plan is designed for households with more than one student.

Question 14

How do I know my child's tutor is safe and qualified?

Accepted Answer

Every tutor on SuperPrep goes through a rigorous verification process — including qualification checks, background screening, and a teaching assessment — before they're approved to teach. You can view each tutor's profile, specialisations, and reviews before booking.

Question 15

What do session summaries include?

Accepted Answer

After every tutoring session, you'll receive a summary covering what topics were covered, how your child performed, any areas of concern the tutor flagged, and recommended next steps.

Question 16

Can I request a different tutor for my child?

Accepted Answer

Absolutely. You can request a tutor change any time from your parent dashboard. We'll match your child with a new tutor within 1–2 business days at no extra cost.

Question 17

How do I set up a family account?

Accepted Answer

Register on superprep.pro or download the app, select 'Parent' as your account type, and add your child's details. You can then browse tutors and start your child's first session.

Question 18

How do I become a SuperPrep tutor?

Accepted Answer

Visit superprep.pro/tutors/apply and submit your application. You'll need to provide your qualifications, teaching experience, and subject specialisations. Our team reviews every application and responds within 3–5 business days.

Question 19

Can I set my own schedule and rates?

Accepted Answer

Yes. You control your availability, the subjects you teach, and the exams you specialise in. Rates are set in line with platform guidelines to ensure fairness for students and competitive earnings for tutors.

Question 20

How do I get paid?

Accepted Answer

Payments are processed securely through the platform after each completed session. Earnings are transferred to your registered bank account on a regular payout schedule.

Question 21

Can I teach students outside Nigeria?

Accepted Answer

Yes. SuperPrep connects you with students in Nigeria and across the diaspora — UK, US, Canada, Germany, Australia and more. All sessions are conducted online via the platform.

Question 22

What support do I get as a tutor?

Accepted Answer

You get access to our tutor resources, session management tools, student progress data, and a dedicated support team. We also help you build your profile to attract more bookings.

Question 23

What payment methods do you accept?

Accepted Answer

We accept card payments (Visa, Mastercard) and bank transfers via Paystack. Payments are processed securely — SuperPrep never stores your card details.

Question 24

Can I cancel my subscription anytime?

Accepted Answer

Yes. Go to Settings → Subscription → Cancel plan. Your access continues until the end of your current billing period. No cancellation fees.

Question 25

Do you offer refunds?

Accepted Answer

We review refund requests on a case-by-case basis. Submit a request via the Help page with your reference number and we'll respond within 2 business days.

Question 26

Is there a plan for schools or large groups?

Accepted Answer

Yes — our Enterprise plan is designed for schools, institutions, and large families. Contact us via the Book a Consultation page for a custom quote.

Question 27

Do you offer discounts for annual billing?

Accepted Answer

Yes. Choosing an annual plan saves you up to 17% compared to monthly billing. You can switch between monthly and annual from your account settings.

Question 28

How do I reset my password?

Accepted Answer

Go to the login page and click 'Forgot password'. Enter your email address and we'll send a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Question 29

The app isn't loading — what do I do?

Accepted Answer

Force-close the app, check your internet connection, and reopen. If the issue persists, try uninstalling and reinstalling the app. Still stuck? Submit a technical issue report via our Help page.

Question 30

How do I change my email address or account details?

Accepted Answer

Go to Settings → Account → Edit profile. You can update your name, phone number, and other details there. To change your email address, contact our support team via the Help page.

Question 31

Is my data safe with SuperPrep?

Accepted Answer

Yes. We use industry-standard encryption for all data in transit and at rest. We never sell your personal data to third parties. Read our full Privacy Policy at superprep.pro/privacy.

Question 32

How do I delete my account?

Accepted Answer

Go to Settings → Account → Delete account. Note that this action is permanent and cannot be undone. If you're having issues with the platform, we'd love to help first — reach out via our Help page.

Frequently asked questions

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